24/7 emergency attendance

What to send

• Vessel name and IMO number
• Port and berth or anchorage
• What failed, or what the surveyor asked for
• The agent's contact

• Port state control deficiency with a detention risk
• Fixed fire fighting system failed during a test
• Lifeboat or davit defect found before departure
• Liferaft certificate expired and the vessel sails tomorrow
• Gas detector failed and a tank entry is scheduled
• CO2 cylinders found underweight during an inspection
• Release gear damage after a drill
• Missing or unreadable certificates before a vetting inspection

Within the hour

1. Coordinator confirms which station attends

   And the earliest time we can be alongside.

2. Technicians leave with what the message points to

   Spares and exchange units, so the job is not half-finished.

3. Report and certificate issued on board

   So the deficiency can be closed the same day.